Cancellation & Refund Policy
At CleverOps (cleverops.in), we are committed to delivering top-tier reliability for your restaurant operations. Read our explicit refund and technical resolution guarantees below.
Our 3-4 Working Days Technical Resolution & Full Money-Back Guarantee
100% Satisfaction SLA Commitment
If any technical problem, platform bug, or system failure occurs in the CleverOps software that prevents your restaurant from utilizing your active subscription, and our engineering team is unable to resolve the issue within 3 to 4 working days from the time it is formally reported, a 100% full money refund will be issued back to your original payment method without any penalty or hassle.
1. Refund Eligibility Criteria
Refund requests are valid and processed under the following scenarios:
- Unresolved Technical Issues (SLA Clause): As stated above, if a core software problem or bug reported by your restaurant is not resolved within 3 to 4 working days, you are eligible for a 100% full refund.
- Duplicate Charges: If your bank account or card was charged twice due to a payment gateway error during subscription checkout.
- Accidental Renewal: Requests made within 24 hours of an automatic subscription renewal before system utilization.
2. Non-Refundable Conditions
Refunds will not be issued in the following instances:
- Change of mind after 4 working days of active usage without any technical software fault.
- Third-party hardware failure (e.g. internet disconnection at restaurant, damaged thermal printer, or damaged tablet/smartphone).
- Violation of CleverOps Terms of Service resulting in account suspension.
3. Refund Processing Timeline
Once a refund request is approved under our 3-4 working days SLA policy or duplicate payment check:
- Processing Time: Refunds are initiated within 24 to 48 hours of approval.
- Credit Timeline: It takes 5 to 7 working days for the refunded amount to reflect in your original bank account, UPI ID, or Credit/Debit Card through our payment gateway partner (Razorpay).
4. Subscription Cancellation Procedure
You can cancel your subscription at any time from your Billing Dashboard (/dashboard/billing). Upon cancellation, your account will remain active until the end of the current paid billing cycle.
5. How to File a Technical Bug Report or Claim Refund
To report a software issue or claim a refund under our 3-4 working days SLA guarantee, please send an email with your registered Restaurant Name, Email ID, and issue details to: